Privacy Policy

Privacy Policy

Introduction

Welcome to https://steeline-roofing-centre-shepparton.thebestlocalpro.com (hereafter referred to as “Steeline Roofing Centre”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of Steeline Roofing Centre’s online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessible through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your personal information in the following scenarios:

  • When you create an account and use our applications or services as an authorized user.
  • During your visits to our websites, including interactions with web forms, surveys, or comment sections.
  • When you receive communications from us, such as newsletters, promotional emails, telephone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data to enhance your experience and provide tailored services. The categories of information we gather include:

  1. Account Information: Details related to your user account creation and management, such as username, email address, and password.
  2. Payment Information: Data required for processing transactions, including cardholder name, credit/debit card numbers, expiration dates, and security codes.
  3. Financial Information: Records of purchases, transaction history, and billing addresses.
  4. Purchase Information: Details about products or services you’ve bought from us, including order numbers, quantities, and purchase dates.
  5. Mobile Device Identifiers: Unique identifiers assigned to your mobile device for tracking and analytics purposes (e.g., IP address, device ID).
  6. Location Data: Geographic coordinates and location-based services data, if you choose to enable them.
  7. Feedback and Reviews: Your comments, suggestions, and product reviews.
  8. Social Media Information: If you interact with us on social media platforms, we may collect your public profile information, user name, and any content you share with us.
  9. Product Information: Details about products you’ve shown interest in or purchased, including product specifications and preferences.

We obtain this data through direct user input, automated systems (like cookies and tracking technologies), and partnerships with third-party service providers.

Cookies

Steeline Roofing Centre uses cookies to enhance your experience on our website and improve our services:

  • Strictly Necessary Cookies: These are essential for the basic functionality of our site, ensuring secure connections and navigating through pages.
  • Preference Cookies: We use these to remember your preferences and settings, providing a personalized user experience.
  • Analytics Cookies: They help us analyze website traffic and understand user behavior, enabling us to enhance our services.

You have control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

The duration for which we retain your personal data depends on the purpose of collection and legal requirements:

  • We keep account information as long as your account remains active or until you request its deletion.
  • Payment and transaction details are stored securely for a period required by financial regulations, after which they are anonymized or deleted.
  • Purchase history is maintained for customer service purposes and internal analytics, typically for a period of 7 years.
  • Other types of personal data are retained only as long as necessary for the fulfillment of legitimate business interests or legal obligations.

Once the purpose for data retention is no longer applicable, we securely delete or anonymize your information.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  • Data Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: Some of our services are provided by trusted third-party processors, who adhere to strict security standards.
  • Access Controls: Only authorized personnel have access to sensitive information, and they are bound by confidentiality agreements.

Children’s Privacy

Steeline Roofing Centre does not intentionally collect or solicit personal data from children under the age of 18. If we become aware that a child has provided us with personal information, we will take steps to delete such data from our systems promptly.

Your Rights

Depending on your jurisdiction and local data protection laws, you have various rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its current use.
  • Rectification: If your information is inaccurate or incomplete, you can ask for corrections.
  • Erasure (Right to be Forgotten): In certain cases, you may request the deletion of your data, subject to legal constraints.
  • Restriction: You have the right to limit the processing of your data under specific circumstances.
  • Data Portability: We will provide a copy of your personal data in a structured format for your use or transfer to another controller.
  • Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
  • Non-Discrimination: Laws may prohibit us from discriminating against you for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer via the contact details provided below. We will respond to your requests within a reasonable timeframe.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data:

  • Email: [email protected]
  • Address: Steeline Roofing Centre, 123 Main Street, Shepparton, Victoria, Australia – 3630